Please note, as of Sept 1, 2022 our Non Prime Ice Rental rates will end at 4:00pm
Payment for five or less dates: Full payment is due at time of booking
Payment for more than five dates: You will be sent a contract with full payment due 30 days prior to first booking date unless you have made prior arrangements with the Bookings office with a credit card on file. If the first booking date is within this 30-day period, full payment will be due immediately.
Approved Tournaments and Special Events: Will be required to pay a 25% non-refundable initial deposit which is due within 7 days of receiving the contract. The remainder of the fee is due 30 days prior to the first booking date on the contract. If the first booking date is within this 30-day period, full payment will be due immediately. If you require any special arrangements for your tournament or special event, please contact our Bookings office to discuss.If we have not received payment after the due date has lapsed, we reserve the right to cancel your contract and your renewal rights may be impacted and/or lost. Your contract is your official invoice.
Cancellations or Amendments: Must be received by our Bookings office (by phone at 403-590-2444, Ext 1 or by email at firstname.lastname@example.org) at least 7 calendar days before the booking date (depending on the specific rental and booking guidelines) historical or tournament/event bookings must provide 45 days notice for cancellations or amendments. Failure to observe this deadline will result in the renter being charged the full cost of the rental.
Cancellations for Spring/Summer Bookings: Spring/Summer cancellations will be accepted until Jan 15 of the current year. Cancellations received after Jan 15 will be subject to full rental fee. There will be a zero-tolerance policy for non-authorized subletting and no shows, including loss of bookings and renewals. Groups will be accountable for the time they have booked.
Payment Options: By phone with our Bookings Office at 403-590-2444, Ext 1. In person during our regular office hours (10:00am - 3:00 pm Monday to Friday. Closed on all stat holidays.)Bookings for the Gym only can also be completed online using PayPal.